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    FAQ

    supportFrequently asked questions

    Yes, we do. You can finance your purchase with PayPal PayLater, Shop Pay Installments, Clearpay or Klarna.

    Once your order has been dispatched, you'll receive an email with a link to track your item(s)

    Click here to track your item(s) with Royal Mail

    Yes! After receiving your item(s), you have 30 days to request a return for any reason. Please message us to get started.

    Don’t panic – this happens sometimes 😊

    Here’s what to do first:

    1. Check safe places and neighbours

      • Look around your property (porch, bins, sheds, behind plant pots, etc.).
      • Ask neighbours or anyone else at home if they accepted it for you.
    2. Check for a Royal Mail card

      • Royal Mail may have left a “Something for you” card if they’ve taken it to your local delivery office or a collection point.
    3. Give it 24 hours

      • Occasionally, Royal Mail marks items as delivered a little early, and they turn up shortly after.
    4. Still can’t find it? Contact us.

      If you’ve done the above and 24 hours have passed, please contact us with your Order number, it should look something like HOB#1234

    We’ll speak with Royal Mail and help get this resolved for you immediately.

    We offer a no-questions-asked 30-day money-back guarantee if the product you ordered doesn't fit.

    If you're unsure if an item will work or fit, please message us before placing your order.

    Yes, we offer tracked worldwide shipping for all of our products.

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    Didn't find your answer?

    Our customer service will be happy to help you.

    We aim to reply within 24 to 48 hours during business days.